Job Description
Patient Advocate/Client Access Specialist
Hours: Part time, 30 hours/week
The Patient Advocate reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Advocate is responsible for ensuring that the administrative portion of the patient visit is satisfying to the patient, is accurate and is efficient. The patient advocate verifies the identity of the patient, processes insurance, and coordinates the registration process for all convenient care patients: patients to see the physician, occupational health, out-patient lab, x-ray - including mammography and pre-admission testing patients. The patient advocate meets the communication needs of the patient, family and departmental medical staff. He/she is capable of setting priorities and of handling emergency situations in a calm manner. The patient advocate is responsible for the collection of co-payments, prior balances and any payments due from that day's visit.
Qualifications
Required:
Preferred:
- One year of experience in a clerical position.
- Some college.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
