Job description
Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with executive administrative support and customer-facing leadership experience for our Administrative and Executive Support Manager role.
Our Administrative and Executive Support Manager position exists to manage TRA’s Administrative Support Department, which includes lobby services, office mail and imaging operations, facility issues, TRA’s vehicle program, and executive administration. In this role, the incumbent will help to coordinate TRA’s Board of Trustee election and appointment processes, and will independently administer complex administrative and technical services associated with Executive and Board related programs and activities. The incumbent will further provide a broad range of administrative services for internal staff, including overseeing facility repair and remodel requests. Lastly, the incumbent will also serve as TRA’s Employee Engagement Coordinator who is responsible for developing/implementing strategies and coordinating events with Executives and Human Resources, in order to enhance/maintain employee morale and overall employee job satisfaction, as well as to support a positive work culture that aligns with the mission and vision of TRA.
This position is located in our St. Paul, Minnesota office and will require the incumbent to work a schedule that includes in-person work. Additionally, travel may be required up to 25% of the role.
Minimum Qualifications
Four (4) years of progressive work experience in a customer-facing organization providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.
A Bachelor’s degree in Accounting, Finance, Business or Public Administration, Math, Economics, or a related field may substitute for one (1) year of experience.
Work experience must demonstrate the following:
- Leadership responsibility requiring the supervision/leadwork of staff and/or management of major enterprise project(s).
- Responsibility to successfully provide in-person, virtual, and telephonic administrative support services to customers.
- Responsibility to resolve external customer matters, including escalated concerns, with accuracy, privacy, and respect.
- Demonstrated strong mathematical aptitude to manage a budget for a work unit.
- Ability to plan, organize, and successfully manage competing priorities, deadlines, details, and employee scheduling.
- Ability to diagnose problems and recommend solutions for process improvement purposes.
- Ability to collaborate on the development of comprehensive customer service protocols to best serve TRA members, internal employees, and other stakeholders.
- Strong interpersonal, written communication skills, and verbal communication skills necessary to collaborate on enterprise projects and initiatives; communicate information about sensitive topics; assist with board member and stakeholder relations; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.
- Advanced proficiency in using Microsoft Word, Excel, Access, PowerPoint, Outlook, Cisco WebEx, or equivalent software packages.
A valid driver’s license will additionally be required to manage the TRA vehicle program and vehicle maintenance.
Successful candidates must possess the ability to secure their transportation for business travel, if a TRA vehicle is not available for use.
Successful candidates must further also be willing and able to work at our St. Paul Office on most business days in order to ensure the achievement of work objectives. Some telework may be permitted.
Preferred Qualifications
Experience supervising lobby or front desk staff.
Experience working for a public or private institution providing financial services.
Experience managing a budget for a work unit.
Experience supporting Executive staff and/or a Board with stakeholder management, as well as assisting in the administration of organizational programs and activities.
Experience with office mail/courier, scanning, and/or imaging processes and systems.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
**Successful candidates must pass past-employer reference checks and a criminal background check.**
It is the policy of TRA that all finalist(s) submit to a background check prior to employment. The background check may consist of the following components:
- State of Minnesota state government employment records check (applies to current and past State of Minnesota state government employees only)
- Criminal History Check
- Employment Reference Check
- Social Security and Address Verification
- Education Verification
- Driver's License Check
How to Apply
Visit the MN Careers webpage: http://www.mn.gov/careers and search using the Job ID #90947. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. | New Window
Contact
If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Diane Clemens at dclemens@minnesotatra.org | New Window | Opens Email.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Diane Clemens at dclemens@minnesotatra.org | New Window | Opens Email.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Teachers Retirement Association also offers free ramp parking at our St. Paul Office location.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 | New Window | Opens Phone or email careers@state.mn.us | New Window | Opens Email and let us know the support you need.
