Job Description
**This is a Full Time position at 40 hours per week for the Pain Management clinic located at Lake Forest Hospital. Schedule is Monday through Friday. Surgery scheduling experience is preferred.**
The Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Northwestern Lake Forest Hospital is committed to providing our communities the highest quality health care through exceptional access to state-of-the-art clinical services with compassionate and personal care. Schedules and registers patients in a call center environment.
Responsibilities:
- Interacts with patients, their representatives, physicians, physician office staff, employers and others to gather and ensure accuracy of demographic, billing and clinical information.
- Interprets and verifies completeness of physician orders.
- Produces and distributes required forms, documents and reports with accurate patient information.
- Enters all necessary demographic, diagnostic, , and insurance information.
- Maintains 97% or better accuracy on all registrations.
- Maintains exemplary level of customer service.
- Reviews new and previously recorded information with patient, physician and others to ensure accurate collection and analysis of information.
- Enters patient type and service codes; establishes account parameters to ensure that revenue is properly recorded and bills are produced in a timely manner.
- Ensures current contractual requirements are met in registration process.
- Receives and enters physician orders for exams and services.
- Communicates instructions and arrival times to patient for each exam.
- Directs patients to appropriate location for check-in and testing.
- Communicates schedule changes to appropriate service department.
- Works with physician and service departments to schedule emergency add-on procedures.
Qualifications
Required:
- 1 to 2 years specialized or technical training, or equivalent, following successful completion of high school.
- More than one up to three years of related work experience required, demonstrating a working knowledge of the job responsibilities and methods.
Preferred:
- Customer service experience.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
