AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description POSITION SUMMARYThe Social Media Community Engagement Coordinator is responsible for supporting the organization's social media presence and engagement efforts. This individual is responsible for scheduling and publishing daily content, monitor audience interactions, track analytics, ensure consistent & positive brand presence and help ensure adherence to social media policies and brand guidelines across all platforms. The role works closely with the content and marketing teams to execute and optimize social media activity.
Key Responsibilities:
- Content Management:
- Post daily content across all social media platforms in alignment with the social strategy and content calendar.
- Assist with basic graphics, copywriting and multimedia assets management.
- Community Engagement & Monitoring:
- Monitor social channels for comments, messages and reviews.
- Respond promptly, professionally and compassionately using brand-appropriate responses to both positive and negative comments.
- Flag and escalate potential issues or sensitive comments/inquiries to management as needed.
- Analytics & Reporting:
- Track social media performance using analytics and social media management tools.
- Assist in evaluating post-performance, engagement metrics, and trends.
- Prepare regular reports for department leadership to inform strategy adjustments.
- Identify trending topics, conversations or potential concerns within our channels or posts.
- Monitor topics or posts in the community related to AtlantiCare.
- Trend Awareness & Innovation:
- Stay current on social media trends, platforms and best practices.
- Suggest new content ideas, engagement tactics and community initiatives to enhance audience interaction.
- Policy & Compliance:
- Ensure all social media activity adheres to organizational policies and compliance guidelines.
- Audio/Video Support:
- Provide basic support for multimedia content production, including recording, editing and uploading audio and video content (as needed).
QUALIFICATIONSEDUCATION: Bachelor's degree in marketing, communications, digital media, journalism or related field is required.
LICENSE/CERTIFICATION: Relevant coursework or certifications in social media, digital marketing, or content creation is preferred.
EXPERIENCE: 3-5 years' relevant experience required; Familiarity with content creation, community management and engagement required. High-level understanding of social media trends, best practices and engagement strategies required. Excellent written and verbal communication, project management and organizational skills required.
PERFORMANCE EXPECTATIONSDemonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENTThis position requires some walking/standing and may have periods of sitting. Works with such equipment as computer, A/V equipment, printer, telephone and copier. Position requires some travel, flexibility of hours including weekends, evenings and coverage/support of special events.
REPORTING RELATIONSHIPThis position reports to department leadership.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.Total Rewards at AtlantiCareAt AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)Medical, Prescription Drug, Dental & Vision InsuranceRetirement Plans with employer contributions
Short-Term & Long-Term Disability CoverageLife & Accidental Death & Dismemberment InsuranceTuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category Administrative / Customer Service
Hours Per Week 40
Weekends Required? Yes
Holidays Required? No
ShiftDays
Posititon StatusFull-Time
Job Details Pay Range $53018 - $79572
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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