Job Description
The Operations Administrator - OBGYN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Operations Administrator is responsible for planning and monitoring operations in a complex ambulatory environment to achieve excellence in the delivery of patient care in the physician practice while creating an inspiring and rewarding environment for staff members. The Operations Administrator, partnering with the Clinical Practice Administrator, is responsible for the financial and operational management and coordination of the overall activities, services and programs for RMG Practices. The Operations Administrator manages multiple sites or departments within RMG (Glen Ellyn, Naperville and Wheaton).
Responsibilities:
- Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future.
- Thinks and acts in ways that support NM’s mission, vision and values. Identifies opportunities for new business growth and development, expansion of current services, etc.
- Provides onsite support to administrative staff, patient service operations and monitors and manages patient access
- Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
- Measures and monitors budget and business development plans; provides ongoing updates to staff.
- Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement.
- Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within CDH.
- Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results.
- Facilitates change readiness and agility among staff and teams.
- Achieves departmental and organizational goals.
Qualifications
Required:
- Bachelor's degree. Equivalent experience may be accepted in lieu of formal education.
- Three (3) years management experience in a medical setting or related experience.
- Demonstrated success in medical office management.
- Effective communication and interpersonal skills.
- Ability to plan, organize, and direct the activities of others.
Preferred:
- Master’s degree.
- Certification in area of specialty or administration.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
