Category/Area of Expertise: Supply Chain Services
Job Requisition: 484297
Address: USA-CT-Manchester-1339 Tolland Turnpike
Store Code: DC Manchester CT (5106332)
This role is the primary campus contact for hardware and software issues. The role is responsible for ensuring the hardware is running correctly and is managed correctly in terms of contract maintenance, support and supplies. This person is also responsible for being the primary contact for IT during any system changes, enhancements and outages. They are also the key resource for specialty software and/or database applications specific to their campus
Principle Duties and Responsibilities (essential functions) :
§ Act as primary IT contact for any systems issues
§ Review periodically system access to ensure everyone at the campus has correct clearance, coordinate and submit all system and access requests for leadership
§ Coordinate IT replacements of most hardware
§ Work with leasing company on printer maintenance and ordering of printer supplies
§ Responsible for new/replacement PC setups
§ Manage voice setup, equipment, and RF equipment repairs. Closely tracks voice equipment inventory to promptly identify when equipment is missing
§ Coordinate updates, assist with testing, and help support the various IT systems and software for Campus and Transportation
§ Set up all new equipment (RF units, handhelds, etc.)
§ Resolve all user problems to keep downtime at a minimum
§ Responsible for the completion of system backups (if required)
§ Keep all equipment including PC and terminal keyboards, printers and monitors clean
§ Ensure compliance with company standards in the areas of accuracy, safety and productivity
Knowledge :
§ Working Knowledge of Microsoft Office Programs
§ Strong knowledge of WMS and TMS systems
Skills :
§ Excellent customer service, communication, verbal and written skills
Abilities :
§ Work in a warehouse environment with varying conditions (i.e. cool temperatures, concrete floors, powered industrial trucks)
§ Reach, stoop, bend and lift up to and including 60 lbs.
§ Meet production standards set by the company
§ Stand for long periods of time
§ Read and understand written and numeric product identifiers
§ Must be able to work needed schedule to perform assigned duties
§ Proficient with computer for data entry and research purposes
§ Highly motivated, self-starter and team player with strong attention to detail and the ability to prioritize multiple task in a fast-paced environment
Education :
§ High School education
Experience :
§ Familiarity/experience in a distribution environment
§ 3+ years of experience with hardware and software systems, maintenance, and technical support
The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.
