Job Description
The Salesforce Administrator reflects the mission, vision, and values of the organization by ensuring reliable, high-quality support for Salesforce and related applications. This role is responsible for configuring, maintaining, and enhancing the Salesforce platform and Ascend ecosystem to meet evolving business needs. The administrator monitors system performance, analyzes issues, recommends improvements, and participates in the planning, design, testing, and implementation of system changes. They collaborate closely with stakeholders, apply diagnostic and problem-solving skills, and ensure that configurations, automation, and integrations operate effectively for current and future use. This position requires strong system knowledge, attention to detail, and the ability to support end users while contributing to continuous improvement within an agile environment.
Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.
Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:
- Leveraging AI, automation and the rollout of advanced cyber controls that support digital transformation strategies
- Implementing advanced technologies in clinical and administrative areas
- Furthering development of the end user support model to help enhance modern infrastructure
Responsibilities:
- Configure Salesforce, including automation capabilities (Flows, Process Builder, validation rules), custom objects, fields, page layouts, apps, and tabs.
- Configure Ascend and Salesforce instances, including custom metadata and settings.
- Load and maintain picklist values.
- Test configurations according to user story decisions and acceptance criteria.
- Provide administration and operational support for assigned projects.
- Monitor, analyze, and recommend system enhancements to support reliability and performance.
- Troubleshoot user reported issues, ensuring timely resolution aligned with service expectations.
- Assist with planning, design, development, testing, and implementation of system changes.
- Maintain application/technical documentation and configuration details.
- Participate in agile ceremonies and collaborate with team members to support continuous delivery.
- Support end user requests, develop communication, and contribute to improved workflows and best practices.
Qualifications
Required:
- 2–5 years’ experience in core discipline
Preferred:
- Bachelor's degree
- Salesforce Platform Administrator Certification
- Familiarity with agile methodology
- Excellent oral and written communication skills
- Strong organizational and time management skills
- Ability to multi-task and collaborate effectively
- Highly driven and able to work independently
Additional Information
All your information will be kept confidential according to EEO guidelines.
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
