Job Description
The Lead Transporter reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
THIS IS A CASUAL POSIITON MEANING THAT THE HOURS ARE NOT GUARANTEED PER WEEK. NO BENEFITS.
MUST BE AVAILABLE TO WORK DAYS AND ON WEEKENDS.
See what are staff is saying about working in this department and at Northwestern Medicine! https://youtu.be/EldbJpdV9lQ
- This position is responsible for the safe and efficient transport of our patients and visitors to and from inpatient and outpatient areas.
- This position is responsible for providing “real-time” leadership to transporters when needed. This is in the form of:
- Assistance with nursing when Supervisors/Manager is not available
- Patient lift assistance
- Coaching correct departmental procedures
- Orientation, training, and mentoring
Responsibilities:
- Transports patients and visitors safely while using appropriate equipment, lift techniques and departmental safety measures. Adheres to all PPE procedures and follows established infection control and isolation guidelines.
- Effectively communicates necessary patient information to Nursing departments and all testing departments.
- Has knowledge of the Fall Prevention policies within the hospital and understands when assistance for patient transfers or moves is required.
- Completes patient transport within the set standards of the department.
- Has knowledge of centralized equipment and the procedures in picking up dirty equipment, cleaning the equipment per set standards and delivering equipment to the requester.
- Has knowledge of how to correctly utilize iPods for assignments. Has a clear understanding of information being sent through the THM system. Performs accurate and timely documentation of patient movement when leaving and returning patients to their destination.
- Has knowledge of how to correctly disconnect oxygen, position nasal canula and set portable oxygen tanks to set levels.
- Provides orientation, training, and competency sign-off to all new Patient Transporters
- Assists in overseeing daily huddles and in-services.
- Uses proper scripting when communicating with our patients and visitors.
- Influences others and demonstrates a high level of effort to complete tasks and get the work done.
- Assists with implementing and supporting policies, standards, and programs in the Patient Transport Department. Actively participates in performance improvement and continuous quality improvement activities.
- Is an active Transfer Mobility Coach and attends quarterly meetings and brings information back to team
- Has knowledge of the transporter’s daily responsibilities and can give directions to the transport staff in the absence of the Supervisors/Manager
- Provides feedback or guidance in the absence of the Supervisors/Manager
- Uses effective service recovery to solve problems or service breakdowns in the absence of the Supervisors/Manager.
- Works independently with minimal supervision.
- Anticipates potential problems or issues and proactively addresses.
Qualifications
Required:
- High school diploma or equivalent
- BLS certified within 3 months of hire.
- Minimum of 1 year patient transportation experience
- Customer Service Skills
- Excellent communication skills
- Problem Solving Skills
Preferred:
- Prior supervisory experience in any field
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
