Would shaping the online strategies of Government organizations excite you?
Would you like to work with cutting-edge technology?
Join our prestigious Government Services team
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customers' needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty, and listening to our customers.
Partner with the best
As an Engagement Manager, you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers' performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.
As an Engagement Manager - Government Services, you will be responsible for:
- Establishing key strategic relationships, building and maintaining a project pipeline and delivering customer targets effectively
- Partnering with pre-sales to educate customers on Akamai services and solutions
- Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
- Being the central point of contact for the customer and cross-functional teams
- Owning program management and being a trusted advisor, ensuring customers get maximum value out of Akamai solutions
Do what you love
To be successful in this role you will:
- Have 2yrs of experience and U.S. CITIZENSHIP due to legal requirements of our customer base
- Demonstrate an understanding of consulting process to identify the best solutions and ensure customer success
- Show experience managing and delivering technical customer projects successfully
- Demonstrate understanding of network technologies, web performance, web security, methodologies or architectures
- Be a natural communicator with an ability to build trusting relationships and ensuring customer success
- Be a team player with an ability to work independently and as part of a remote team
- Possess an excellent technical aptitude and a desire to constantly learn new technologies
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.