Job Description
The Manager Support Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Provides leadership and planning within area(s) of responsibility while focusing on quality initiatives.
- Collaborates with the department director to develop goals and objectives for area(s) of responsibility which are aligned with the foundation strategic plan and/or organizational goals.
- Manages customer relations within area(s) of responsibility, including the appearance of the department and the manner in which staff communicate with patients, families, physicians, volunteers and other employees.
- Ensures departmental compliance with regulations, statutes and other applicable laws regarding operation and record retention.
- Promotes positive employee relations through staff development, coaching and feedback regarding work performance.
- Facilitates growth and development of staff, including opportunities to learn new skills and advance both personally and professionally; ensures staff completion of required competencies and review of key policies and procedures.
- Monitors, evaluates and counsels departmental personnel regarding their performance on a consistent and regular basis between formal performance evaluations; prepares and maintains adequate documentation to support any progressive corrective action.
- Monitors and manages the financial operation of area(s) of responsibility.
- Collaborates with the department director in the preparation of operating and capital budgets designed to meet individual, departmental and organizational strategies and goals; recommends and implements new initiatives and improvements to existing programs.
- Ensures that payroll and accounts payable invoices are reviewed, approved, coded and processed on a timely basis.
- Ensures that all employees utilize appropriate safety precautions in accordance with departmental policies and governmental standards.
- Oversees staff scheduling to ensure the needs of the department are met; maintains attendance records.
- Interviews and hires new staff.
- Conducts orientation and training of new and existing staff; monitors the orientation of staff and identifies further instructional needs.
- Coordinates work with outside services and contractors, other departments and customers.
- Supports quality improvement programs for the department.
- Ensures staffing levels which meet department guidelines: ensures optimal department coverage and minimal overtime.
- Monitors utilization of supplies and equipment for optimal efficiency and cost containment.
- Reviews, revises and enforces policies and procedures.
Qualifications
Required:
- High School diploma or equivalent
- Three to five years of related work experience
Preferred:
- Working experience in a hospital setting
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
