We are looking for a Product Manager-Tech to own operational excellence and quality for Ring's subscriptions business. In this role, you will work at the intersection of product, engineering, operations, and customer service to identify friction points in the subscriber journey, diagnose root causes through data analysis, and drive product fixes that eliminate them. You will ensure our billing platform is reliable, accurate, and works the way customers expect it to, while building the processes and tooling needed to sustain a healthy, growing subscriptions business. The ideal candidate uses AI to raise their productivity and quality across all elements of their work, from data analysis and root-cause investigation to writing product requirements and prototyping solutions.
Key job responsibilities
* Own the operational health of the subscriptions experience end-to-end, including billing reliability, plan management, and payment processing
* Partner closely with Customer Service to analyze support contacts, identify recurring pain points, and translate them into prioritized product improvements
* Build and maintain analyses and reporting that connect subscriber experience metrics (contact rate, churn drivers, billing errors) to business outcomes
* Drive root-cause analysis on billing, payment, and subscription lifecycle issues, and work with engineering to implement durable fixes
* Develop and implement processes that proactively detect and prevent subscriber-facing errors and quality degradations before they reach customers
* Deliver regular reporting and insights on subscriptions business performance, connecting operational metrics with financial drivers to inform strategic decisions
* Work with cross-functional partners (engineering, CS, finance, marketing) to deliver projects and launches that improve subscriber retention and satisfaction
* Identify opportunities to automate and streamline operational workflows using AI and other tools
