AMZL Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.
Key job responsibilities
Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
Problem-solves for closing gaps between performance and goals
Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
Presents operational metrics regularly to the senior leadership team
Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Cultivates strong culture and engagement throughout all levels of the delivery station team
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
