The Strategic Initiatives team within AWS Billing drives the product experience for AWS as a unified customer experience. We investigate complicated business problems that span AWS services, write crisp working backwards documents defining solutions, and work with engineering teams across AWS to deliver them. Our projects span multiple engineering teams across AWS, carry high ambiguity, long timelines, and significant business opportunity.
As a Principal Product Manager — Technical, you will lead cross-cutting product initiatives that span multiple AWS Platform Experience teams and AWS service teams. You will define product strategy beyond a single OP1 cycle, influence the product experience across organizational boundaries, and drive delivery through teams you do not directly manage.
You'll collaborate with engineering teams across multiple engineering and product organizations and partner with Sales, Marketing, and Business Development to ensure product experience aligns with go-to-market strategy. This role requires deep understanding of billing and pricing systems, customer acquisition and retention dynamics, and the ability to influence without authority across a large, distributed organization.
If you're passionate about making AWS's billing and pricing experience world-class and excited about solving ambiguous, cross-organizational problems that directly impact customer growth and retention, this role offers the opportunity to shape how millions of customers experience AWS commercially.
Key job responsibilities
- Own end-to-end product definition for initiatives that span Billing, Payments, Identity, and AWS service teams
- Write working backwards documents (PR/FAQs, one-pagers, strategy docs) that define the customer experience for complex, multi-team problems
- Partner with Principal Engineers and Applied Scientists to translate customer problems into technical architectures
- Drive alignment across organizations with competing priorities and different roadmaps
- Represent the customer perspective for AWS-as-the-product, not any single service in isolation
- Establish mechanisms (operating cadences, metrics, escalation paths) that make cross-org delivery repeatable
- Engage directly with enterprise customers to validate product direction and gather feedback
A day in the life
You'll work at the intersection of product, technology, and business strategy. On any given day, you might be:
- Meeting with customers to understand their challenges and gather requirements
- Working with engineering teams to define technical architecture and implementation approaches
- Analyzing usage metrics for our tools, services and frameworks and identifying opportunities for improvement
- Writing PRFAQs and technical specifications for new capabilities
- Presenting our strategy to senior leadership
- Mentoring other product managers and helping them grow their technical and strategic skills
