Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
The minimum base pay salary for this position is listed below. Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. As a total compensation company, Amazon's package may include further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, discounts for meals at the company’s canteen, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).The minimum base pay for this position is PLN [9,975] monthly
Key job responsibilities
Your role and responsibilities in the ICQA Team
Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfillment center:
* Support safety programs and compliance to ensure a safe work environment for all associates
* Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
* Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
* Conduct shift planning and forecasting, alongside assigning and directing work
* Plan for and identify root causes of inventory deviation, via cause and effect analysis
* Support network-wide fulfillment & operations-focused quality initiatives
* Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
* Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
* Appraise the performance of team members; developing, rewarding and coaching employees
Your role and responsibilities in your FC and within operations
* Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
* Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
* Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
* Liaise with Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
* Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
* Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers
