The Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch, Tennessee. Support the Engineering team by identifying, root causing, and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management, SOP development, time studies, and defect troubleshooting.
Key job responsibilities
Customer & Ticket Management
- Investigate and resolve customer complaints with urgency
- Manage 8D processes and ticket assignments
- Diagnose, route, and resolve customer tickets efficiently
- Work with internal and external customers to identify and resolve inbound receive issues
Process Documentation & Improvement
- Draft and verify Standard Operating Procedures (SOPs)
- Conduct and document process time studies
- Complete process audits to ensure compliance
- Review and update SOPs as operational needs evolve
Operational Support
- Provide hands-on technical assistance to technicians
- Support department-level defect tracking and escalation processes
- Create draft change management approval documentation
- Assist with testing new technologies and software
Performance & Metrics
- Track and report labor hours
- Collect metrics and product attributes
- Monitor area performance through tracking, reporting, and feedback
- Participate in Operational Excellence initiatives
Safety & Workplace Management
- Identify and address safety hazards within the work area
- Participate in safety initiatives
- Maintain clean and organized work areas
A day in the life
• Review emails
• Check for assigned work
• Review tickets, provide updates and or chase stakeholders for updates
• Review the inbound receive area to check for blockers
• Sync with Operations and address any concerns/call-outs
• Collect time studies
• Conduct process audits
• Write SOPs
• Assist with operational problems
• Collect and collate data
