Application deadline: May 18, 2026
Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
We are seeking a results-oriented and customer-obsessed Services Regional Manager to lead field operations within a designated region of our growing services business. In this role, you will build and manage a team of Territory Managers, drive service quality, and implement scalable processes that delight customers. The ideal candidate is a strong people leader who thrives in a fast-paced environment, can dive deep into operational details, and is passionate about delivering high-quality, scalable solutions that improve customer experience.
This is a travel role, with frequent on-site presence required at customer locations. The role requires up to 60-70% domestic travel and ability to walk and stand during a shift lasting up to 8 hours, with or without reasonable accommodations.
Key job responsibilities
• Build and lead a team of Territory Managers within your region, fostering a strong, inclusive culture rooted in Amazon’s Leadership Principles.
• Champion a culture of customer obsession, ensuring every process and decision is driven by improving the end-to-end customer experience.
• Implement and uphold regional operational standards, KPIs, and performance metrics to drive consistency, efficiency, and service quality across your territory.
• Hire, mentor, and develop high-performing Territory Managers, focusing on long-term career growth, ownership, and operational excellence.
• Manage vendor and technician performance within your region, including onboarding, compliance, quality assurance, and continuous improvement initiatives.
• Ensure third-party partners in your region execute work to the highest standards on behalf of Amazon, consistently delivering quality outcomes and positive customer experiences.
• Establish mechanisms for your Territory Managers to engage regularly with partners and customers to assess service quality and gather feedback.
• Drive continuous improvement by identifying operational gaps in your region, implementing scalable solutions, and sharing best practices across the organization.
• Collaborate with cross-functional teams including product, engineering, vendor management, and customer service to resolve operational challenges and elevate the customer experience.
• Use data and analytical insights to monitor regional performance, identify trends, and take action to improve results.
• Own regional operational execution, ensuring your team delivers results that align with customer expectations and business goals.
• Act as a culture carrier within the organization, setting the tone for team collaboration, bias for action, and high standards.
• Serve as the primary escalation point for field operations issues in your region, balancing short-term problem solving with long-term systemic improvements.
