Most researchers are either qual or quant. You're both. You watch someone struggle with a task and immediately start thinking about how to measure that at scale. You design a contextual inquiry and then triangulate what you observed with large-scale behavioral telemetry and experimentation data, because separating observation from measurement never made sense to you.
Millions of people read, write, and take notes on Kindle eReader and Scribe devices. You'll own the research for the software experiences at the heart of how they do it. What you learn will directly shape what we build next.
What makes this role different:
- You partner with Data Science and BI teams to connect your behavioral findings to journey analytics and product metrics
- You bring both qualitative depth (ethnography, usability science) and quantitative rigor (experimental design, statistical analysis)
- You influence product strategy at the senior leadership level, not just design decisions
- You'll help shape where our research practice goes next
Key job responsibilities
Design and execute integrated research programs for Kindle eReader and Scribe consumer software experiences that connect qualitative behavioral research (contextual inquiry, usability testing, ethnographic methods) with quantitative measurement (experimental design, statistical analysis, survey validation) within single investigations.
Partner with Data Science and Business Intelligence teams to connect behavioral research findings to journey analytics, experimentation frameworks, and product metrics. Identify where qualitative insights should inform quantitative measurement and where data patterns require deeper behavioral investigation.
Communicate research findings through compelling narratives that connect customer behavior to business outcomes. Influence product strategy at senior leadership levels by translating complex behavioral data into clear, actionable recommendations.
Leverage AI tools for research synthesis and pattern recognition while maintaining critical evaluation of outputs against methodological standards.
Partner cross-studio where teams need research that connects behavioral observation to quantitative measurement across Books and Kindle lines of business.
A day in the life
Your research connects what customers do to why they do it, and what we should build because of it. One day you're watching a customer struggle to find a highlight they saved last week; the next you're working with a BI team to understand whether that friction shows up in journey analytics at scale. You partner daily with product managers, designers, and engineering, and bring insights to design and product leadership across Amazon Books and Devices. The people you're ultimately serving are the readers and writers who rely on Kindle eReaders, Scribe devices, and mobile apps as part of their daily lives.
About the team
The Books Design Studio Research team works across every surface where customers find, buy, and read books, from storefronts to Kindle eReaders and mobile apps, plus the long-form writing and notetaking experiences unique to Scribe. We turn what we learn into the insights that drive product direction.
We are a small, collaborative team that values methodological rigor, intellectual curiosity, and customer obsession. We believe the best research integrates behavioral depth with data-driven measurement, and we're building a practice around that conviction. If you want to do work that matters for millions of readers and writers, this is the team.
