This role is with our AWS Global Field Operations – delivering a new way for Infrastructure to our customers. Global Field Operations (GFO) is a team within AWS Infrastructure Services that manages all non-traditional infrastructure deployments - everything outside of data centers. We operate in 80+ countries, serving strategic customers at high velocity and complexity. We move fast, scale relentlessly, and obsess over delivering complex hardware to where it needs to go, on time.
You will own multiple net-new programs simultaneously — GFO new customers/partners implementations, Outposts parts reuse and sustainability initiatives, new hardware enablement, new tools and software implementations, and emerging scope that doesn't have a playbook yet. You'll partner with engineering, automation, process, and governance teams to bring new tools and systems from concept to steady state before transitioning to operations. You'll draft BRDs, PRFAQs, and proposals for director-level approvals, and negotiate with director-level stakeholders to define what "good" looks like for programs that don't exist today.
This is not a role where you execute someone else's plan. You define the plan, build the business case, get buy-in from senior leaders, and drive execution across regions and teams.
Programs & Scope You'll Own
• GFO New Customers/Partners Implementations — New product/scope for GFO including PMI, break-fix, spares storage, and new site onboarding
• Outposts Reuse & Sustainability — Internal GFO programs for Reverse Logistics, Outposts parts reuse, and RL/Sustainability initiatives
• New Product Enablement — Onboarding new hardware and services into GFO's operational model (install, maintenance, break-fix) including sites with 4-hour SLA requirements
• New Tools & Software — Own new tool and software implementations end-to-end, partnering with engineering and automation teams through build, pilot, and steady-state transition to operations
• New Services Expansion — Same scope (maintenance + parts storage) applied to new service lines entering GFO
• NPI Alignment — New scope on existing products and services, aligned with New Product Introduction processes
• GFO Reporting — Internal initiative to build and own GFO's reporting and metrics framework
• Overall GFO TPM Process — End-to-end ownership of the global TPM process execution and continuous improvement, negotiating with director-level stakeholders across organizations
Key job responsibilities
• Own the GFO TPM process globally — Define, standardize, and continuously improve the end-to-end technical program management process across all GFO programs and regions. Drive TPM process execution excellence and identify opportunities to improve how GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new product/scope intake — Lead the operational onboarding of new products, services, and hardware into GFO, from scoping through steady-state
• Own new tools & software implementations — Partner with engineering, automation, process, and governance teams to bring new tools from concept through build, pilot, and steady-state before transitioning ownership to operations
• Negotiate at the director level — Represent GFO in cross-organizational discussions with senior stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope (including 4H SLA sites)
• Drive cross-functional execution — Coordinate across GFO regional teams, supply chain, vendor operations, engineering, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments
About the team
About the Team
We're looking for a Senior Technical Infrastructure Program Manager who can own and drive the end-to-end TPM process for GFO globally — from new product intake through steady-state operations. This is a high-scope, high-ambiguity role that requires you to operate at the intersection of technical infrastructure, program strategy, and cross-organizational leadership.
