Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
As we prepare to launch service and scale our training operations across customers, partners, and field service providers, we need a Sr. Learning Solution Architect who can own the technical backbone of how we deliver learning programs.
What you'll do: You'll own and operate the external learning management systems that deliver training to customers, field service providers, and channel partners. This isn't a "keep the lights on" role. You'll build application integrations, manage SCORM and xAPI content distribution across and serve as the technical bridge between our L&D content team and the systems that put training in front of learners. You'll work across every external training work stream we have.
The problems you'll solve:
● Connecting our LMS to applications and account teams can see real-time customer onboarding progress
● Managing content packaging and distribution across multiple LMS each with different technical and localization requirements
● Building reporting and analytics pipelines that show whether training is actually driving customer activation and partner readiness
● Keeping configurations, user provisioning, and security compliance current as Leo scales from early access to global availability
Key job responsibilities
LMS Administration
● Own day-to-day administration of internal and external LMS serving customers, field service providers, and partners
● Manage user provisioning, role assignments, course enrollment, and access controls across multiple concurrent systems
● Configure and maintain system settings, domain, and security policies
● Monitor system health, resolve technical issues, and manage vendor support escalations
Systems Integration & Technical Configuration
● Build and maintain application integrations to sync learner progress, completion data, and enrollment status with the CRM
● Configure federation between LMS and external customer portals
● Manage content packaging, testing, and distribution including cross-system delivery to partner-owned LMS environments
● Troubleshoot integration failures, API errors, and content rendering issues across systems
Content & Localization Support
● Publish and maintain training content across LMS, ensuring accurate metadata, course structure, language and version control
● Support distribution to different learner audience with varying technical and localization requirements
Reporting, Analytics & Compliance
● Build and maintain LMS reporting dashboards that track learner progress, completion rates, assessment scores, and engagement metrics
● Deliver regular analytics to L&D leadership and sales operations to inform training effectiveness decisions
● Manage security compliance requirements including access audits, data handling policies, and annual system reviews
● Document system configurations, integration architectures, and standard operating procedures
A day in the life
You start the morning troubleshooting a SCORM package that isn't rendering correctly in a external LMS. By mid-morning, you're configuring a new connected app to sync learner progress data. After lunch, you're provisioning user accounts for a new cohort and updating course metadata. You end the day reviewing completion analytics with the L&D team and flagging a drop-off pattern that needs attention.
About the team
You'll join the Amazon Leo Learning & Development team, a group building the entire training ecosystem for Leo from the ground up - customer onboarding, partner enablement, field service certification, and channel sales training. We move fast, we build for scale, and we treat every external learner's experience as a reflection of the Amazon Leo brand. You'll partner with L&D designers, sales operations, product teams, and external partners across multiple countries.
