Amazon Web Services (AWS) is the world's most comprehensive cloud platform, and our Nonprofit (NPO) team helps mission-driven
organizations leverage the cloud to scale their impact. Within NPO, the Membership sub-vertical serves some of the largest and
most recognizable membership-based organizations in the world — professional associations, advocacy groups, faith-based
communities, and cause-driven membership networks that collectively serve hundreds of millions of members.
As a Senior Solutions Architect on the AWS Nonprofit Membership team, you will be the trusted technical advisor to CTOs, CIOs,
VPs of Technology, and their engineering leaders at these member-serving organizations. You'll help them modernize legacy member
systems, build AI-powered member experiences, unlock insights from decades of member data, and scale digital engagement
platforms that serve their constituencies with the reliability and security their missions demand.
You will work closely with Account Managers, Business Development, Partners, and Professional Services to design and deliver
cloud solutions that solve real mission problems — from modernizing association management systems (AMS) and constituent
relationship management (CRM) platforms, to launching generative AI assistants that help members self-serve, to building data
lakes that unify member, donor, and program data. You'll lead architecture reviews, drive customer-facing workshops (Immersion
Days, Well-Architected Reviews, GenAI build days), and earn customer trust through deep technical expertise and genuine
curiosity about their mission.
The Membership sub-vertical is fast-paced, consultative, and deeply relationship-driven. Our customers are not just buying
technology — they are stewarding member trust, protecting sensitive data (including PII, payment data, and in some cases PHI),
and answering to boards and members who expect both mission impact and operational excellence. This role requires an SA who can
move fluently between whiteboard-level architecture conversations, hands-on prototyping, and executive-level strategic
discussions.
Key job responsibilities
Key job responsibilities
- Serve as the primary technical advisor to a portfolio of membership organization customers, owning architecture guidance
across migration, modernization, data/analytics, AI/ML, and security domains
- Partner with Account Managers to develop and execute account strategies, including technical discovery, solution design, and
opportunity progression from Prospect through Launched
- Lead customer-facing technical engagements including Well-Architected Reviews, Migration Assessments, architecture deep-dives,
and generative AI accelerators (build days, PoCs, AI-DLC sessions)
- Design and review architectures that address the specific needs of membership organizations: AMS/CRM modernization, member
portal platforms, donation and payment systems, event platforms, and unified member data platforms
- Evangelize AWS services through customer speaking engagements, blog posts, reference architectures, workshops, and conference
presentations targeted at the nonprofit membership community
- Collaborate with AWS service teams, specialist SAs, and Partners to deliver integrated solutions and to feed customer
requirements back into AWS roadmaps via Product Feature Requests (PFRs)
- Mentor junior SAs on the team and contribute to the broader AWS SA community through internal content, mock interviews, and
technical field community initiatives
A day in the life
A day in the life
You might start your morning leading a GenAI architecture review for a national professional association exploring how to use
Amazon Bedrock to build a member-facing knowledge assistant. By mid-morning, you're whiteboarding a VMware-to-EC2 migration path
with the infrastructure team at a faith-based membership organization. Over lunch, you're prepping for an Executive Briefing
with the CIO of an advocacy nonprofit who needs help framing their multi-year cloud strategy to their board. In the afternoon,
you're reviewing a Well-Architected report for a certification body, coaching a newer SA on their discovery approach for a
complex CRM modernization, and working with your Account Manager to shape the next quarter of pipeline. You'll close the day
with a pull-up on a Bedrock latency investigation — the kind of detail that matters to customers and that you insist on owning
end-to-end.
About the team
The AWS Nonprofit Membership team is a small, high-trust group of Solutions Architects dedicated to the largest and most
influential membership-based organizations in the world — including national and international professional associations,
certification and credentialing bodies, advocacy organizations, faith-based membership networks, and member-serving nonprofits
whose constituencies number in the millions.
Our customers are mission-driven but commercially rigorous. They steward decades of member data, operate at consumer-scale
during renewal and event cycles, protect sensitive PII and payment data, and answer to boards, members, and the communities they
serve. Helping them modernize responsibly — migrating off aging on-prem infrastructure, unifying fragmented member data,
launching generative AI experiences that deepen engagement, and strengthening their security posture — is some of the most
meaningful work in AWS.
We are a team of senior individual contributors who own deep technical relationships with our customers. We pair closely with
Account Managers on territory strategy, partner tightly with AWS Professional Services and NPO Partner organizations, and lean
on one another for peer review, whiteboarding, and customer escalation support. Every SA on the team leads their own portfolio
of customers while also contributing to the broader NPO and AWS community — through technical content, workshop delivery,
mentorship, and field initiatives.
We value ownership and bias for action: our SAs are expected to run their accounts end-to-end, from discovery through launch, and
to be the customer's primary technical advocate inside AWS. We also value deep learning — our customers come to us with hard
architectural problems, and we take pride in going deep on the ones that matter most, whether that's GenAI latency tuning,
mainframe modernization, or zero-trust identity architectures for member portals.
The team is distributed across the US, works primarily with customers in North America, and has an active on-site cadence with
customers for strategic engagements (Immersion Days, Executive Briefings, Well-Architected Reviews, and AI-DLC build weeks). We
collaborate over Slack, Chime, and Kiro, and we invest heavily in AI-assisted workflows that let us spend more time with
customers and less time on administrative work.
If you want to work with SAs who genuinely care about their customers' missions, move fast, operate at a high technical bar, and
treat every engagement as an opportunity to raise the bar for both AWS and the nonprofit sector — this is the team for you.
