We are seeking an experienced professional to join our team as a Knowledge Specialist, supporting the WFS organization. This strategic role will manage SOP content and communications for an audience of 500 + WFS team members across multiple teams, including CAT, Field Optimization, and Field Leadership.
The Knowledge Management Specialist owns the creation, maintenance, and distribution of standard operating procedures and organizational communications. The position ensures documentation remains accurate, current, and accessible to stakeholders. The focus extends beyond static documentation into designing and mapping end-to-end workflows. This role identifies recurring failure patterns and systemic risks surfaced through process breakdowns. The incumbent partners with subject matter experts to capture institutional knowledge and drive continuous improvement in documentation standards.
Key job responsibilities
Own and govern the organization's documentation infrastructure including SOP creation, version control, and retirement.
Design and map end-to-end workflows that drive operational consistency and automation readiness.
Identify recurring failure patterns and escalate systemic risks with data-backed corrective actions.
Develop structured communications that support change adoption across cross-functional teams.
Partner with subject matter experts to translate tribal knowledge into standardized, consumable content.
Establish and track success metrics including SOP adoption rate and systemic risk mitigation.
Influence process owners to implement documentation standards without direct authority.
Conduct root cause analysis on documentation gaps that contribute to operational defects.
Proactively audit knowledge bases to prevent outdated or inaccurate content from scaling.
