We are seeking a Principal Product Manager (non tech) to lead the vision, strategy, and customer experience for AI-powered workflow automation solutions serving Learning & Development (L&D) personnel and administrators across Amazon's global operations network. This role sits within the Central Learning Solutions (CLS) organization and is responsible for deeply understanding customer needs, defining the "what" and "why" behind AI-driven automation, and driving business outcomes that transform how L&D teams design, deliver, manage, and measure training programs.
This position emphasizes customer discovery, business strategy, go-to-market planning, stakeholder alignment, and adoption — partnering closely with TPMs and engineering teams who own the technical execution. You will be the voice of the customer for L&D Designers, Trainers, Area & Ops Managers, HR & Analytics Teams, and Operations Leaders — ensuring that AI automation solutions solve real pain points and deliver measurable value
Key job responsibilities
- Product Vision & Strategy: Define and own the multi-year product vision and roadmap for AI workflow automation across L&D systems, aligning with CLS organizational goals and VP-level strategic priorities.
- Customer Discovery & Advocacy: Serve as the primary voice of the customer. Conduct deep-dive research into the workflows, pain points, and unmet needs of L&D admins, trainers, and operations leaders. Translate customer insights into clear product requirements and prioritization decisions.
- Business Case & Prioritization: Build compelling business cases for AI automation investments. Own the prioritization framework, balancing customer impact, business value, effort, and strategic alignment. Make data-informed trade-off decisions.
- Go-to-Market & Adoption: Define and execute go-to-market strategies for AI workflow tools. Drive adoption across all target user personas through change management, training, communication plans, and feedback loops.
- Stakeholder Management: Partner with cross-functional teams including TPMs, Engineering, BIE/DE, UX, Operations, HR, and LoB leaders to align on priorities, define requirements, and ensure seamless delivery. Influence without authority across organizational boundaries.
- Executive Communication: Author and present compelling product narratives, business reviews, and strategic documents for VP and Director-level audiences. Translate complex initiatives into clear, outcome-focused stories.
- Market & Competitive Awareness: Stay informed on industry trends in AI-powered L&D, workflow automation, and enterprise learning technology. Bring outside-in perspectives to inform product strategy.
