We are looking for a sharp, customer-obsessed US Business Strategy & Engagement Manager to join our team. In this role, you will shape how we go to market, deepen relationships with strategic customers and partners, and build the engagement frameworks that unlock long-term growth. You will work at the intersection of strategy, analytics, and execution - translating data and customer insights into tangible business outcomes.
The global trade environment is undergoing its most significant realignment in decades. Shifting tariff structures, supply chain reconfiguration, and evolving cross-border regulations are reshaping how US businesses compete, invest, and grow. In this climate, domestic strategy is no longer just an operational concern - it is a board-level imperative. Companies are doubling down on US market depth, resilient customer relationships, and differentiated engagement models that can withstand external volatility. This role sits at the center of that shift, helping our customers and our business navigate uncertainty with clarity, confidence, and speed.
This is a high-visibility role for someone who thrives in ambiguity, earns trust quickly, and can move from whiteboard to spreadsheet to stakeholder presentation without missing a beat.
We are looking for a strategic, relationship-driven US Business Strategy & Engagement Manager to serve as a trusted advisor to our US business stakeholders. This is not a sales role - it is a partner role. You will embed yourself in the challenges facing our US businesses, understand their import needs and operational constraints, and work alongside them to identify opportunities, remove friction, and build smarter, more resilient ways of operating.
The current tariff environment is creating unprecedented complexity for US businesses. Shifting trade policies, new import duties, and supply chain disruptions are forcing companies to rethink how, where, and what they source. In this environment, having a dedicated strategic partner who understands both the business and the trade landscape is no longer a nice-to-have - it is a competitive necessity. This role exists to be exactly that partner: helping our US stakeholders navigate the evolving import landscape, surface opportunities to reduce cost and complexity, and make confident decisions in an uncertain market.
This is a high-impact role for someone who thrives in ambiguity, earns trust quickly, combines commercial acumen with operational curiosity - someone who can sit with a business stakeholder, understand their world, come back with a clear, actionable point of view on how to move forward.
Key job responsibilities
- Act as the primary strategic advisor to US business stakeholders, building deep, trusted relationships across functions and seniority levels
- Proactively engage with stakeholders to understand their import needs, supply chain structures, and business objectives, translating these into clear, prioritized action plans.
- Identify and evaluate opportunities to streamline import processes, reduce cost, improve compliance, and eliminate unnecessary operational complexity.
- Advise stakeholders on the most effective and commercially sound approaches to importing - including duty mitigation strategies, and sourcing alternatives
- Actively translate developments in US trade policy and tariff regulations into specific, timely recommendations tailored to each stakeholder's business
- Lead strategic initiatives end-to-end: from problem definition and stakeholder alignment through to execution and measurable outcome - holding cross-functional teams accountable and making judgment calls when the path forward is unclear.
- Develop business cases, strategic recommendations, and executive briefings that enable stakeholders to make informed, confident decisions under uncertainty.
- Partner with internal teams-— including trade compliance, logistics, finance, and legal — to ensure stakeholder needs are addressed holistically and recommendations are grounded in operational reality.
- Drive structured, high-value stakeholder engagement through well-prepared plans and business reviews that focus on outcomes delivered
A day in the life
No two days look the same in this role, and that's part of what makes it interesting. Your morning might start with scanning overnight trade news over coffee—maybe there's a new tariff announcement—and you'll quickly figure out which of your stakeholders will be most affected, then pull together a short briefing on what it means for their import strategy. You'll hop on calls with business units who are feeling the pressure to cut landed costs, and you'll talk through real options with them—alternative sourcing markets, bonded warehouses—until you land on something worth exploring further. You'll spend time with trade compliance and logistics colleagues, pressure-testing recommendations before they go to stakeholders, and you won't hesitate to push back if something doesn't add up. As a project leader, you'll drive initiatives like consolidating import lanes across business units—running working sessions, clearing roadblocks with customs brokers, and making the tough calls on timelines when trade-offs are needed. You'll prepare quarterly business reviews that actually move the conversation forward, focusing on what you've delivered and what should come next, not just what's been happening. And at the end of the day, you'll take a few minutes to update your notes, flag anyone you need to follow up with, and set yourself up for tomorrow. You'll leave with a clear head and a plan in place.
About the team
Global Trade Services (GTS) enables Amazon and its partners - customers, vendors, and sellers - to move products, technology, and software efficiently and compliantly across borders. We develop import/export solutions that ensure the right products get to the right places at the right time and cost.
