Are you passionate about building programs that delight hundreds of millions of customers worldwide? The Promotion Execution Services (PXS) team is looking for a Senior Program Manager to drive cross-functional programs spanning regional promotions, post-purchase promotional experiences, and product selection partnerships.
In this role, you will connect use cases across multiple teams and regions, define and monitor program improvements for post-purchase promotions, and manage relationships with key partners and stakeholders for Product Selections and Always Available Promotions. You’ll work closely with business partners across Haul, Digital, and Grocery to ensure promotional capabilities meet their unique needs. Operating at the intersection of technology, product, and business, you’ll translate complex requirements into clear program plans and drive execution across distributed teams.
Key job responsibilities
- Regional Promotions Program Management: Connect use cases across regions (NA, EU, FE) to drive consistency, identify gaps, and ensure promotional capabilities scale globally
- Coordinate launches, track adoption, and surface regional requirements to engineering teams.
- Post-Purchase Promotions Monitoring & Improvement: Define metrics and mechanisms to monitor the health of post-purchase promotional experiences (refunds, reversals, customer communications). Identify improvement opportunities, write narratives, and drive programs from concept through delivery
- Product Selections & Always Available Promotions: Serve as the primary program interface between PXS and Product Selections and Always Available Promotions teams. Manage dependencies, align roadmaps, facilitate cross-team decision-making, and ensure commitments are met
- Business Partner Management: Own relationships with Haul, Digital, and Grocery business partners. Understand their promotional needs, translate requirements into technical asks, and ensure PXS delivers capabilities that support their business goals
- Program Mechanisms: Establish and run program reviews (WBRs, MBRs), escalation paths, and communication cadences
- Create visibility into program health through dashboards and narratives
- Cross-Functional Coordination: Work with engineering, product, science, and operations teams to remove blockers, manage risks, and drive alignment on priorities
