Make a Real Impact on Amazon's Global Operations:
Join our Global RAD Operations team and be part of the engine that keeps Amazon's fulfillment centers running smoothly worldwide. As a Process Assistant at our flagship RAD1 site in Antioch, Tennessee, you'll play a crucial role in ensuring Amazon operations sites get the tech equipment they need, exactly when they need it.
What Makes This Role Special:
This isn't your typical support role. You'll be the critical link in our yard operations, managing the flow of trucks and trailers through our Yard Management System (YMS). Your expertise in checking vehicles in and out will directly impact delivery operations across Amazon's network. Working closely with Area Managers, you'll have your finger on the pulse of daily operations within RAD1, identifying bottlenecks and implementing solutions that make a measurable difference in efficiency.
How You'll Contribute:
Every day, you'll be the bridge between different teams and departments, ensuring seamless communication and operations. You'll maintain constant communication with inbound and outbound teams, coordinating the movement of critical equipment and materials. Your role in yard support operations - from truck check-ins to trailer management through YMS - will be essential to keeping our supply chain moving.
Your Work Environment:
You'll be based at RAD1 in Antioch, Tennessee, working Monday through Friday from either 6am-2:30pm or 8:45am-5:15pm. This role requires someone who thrives in a dynamic environment and can maintain yard access coverage to support our delivery operations. You'll work alongside Associates, Supply Chain Logistics Managers, support agencies, external carriers and in a collaborative team setting.
What We're Looking For:
We need a dynamic, organized self-starter who can hit the ground running. You should be comfortable working independently while maintaining strong communication with multiple stakeholders throughout the day. Your ability to stay organized and proactive will be essential as you support various areas within our fulfillment operations. Additionally, you will be responsible for ensuring strict adherence to all yard safety protocols and overseeing yard safety compliance across operations.
Basic computer proficiency is required, including familiarity with standard office applications and systems. We're looking for someone with a strong willingness and adaptability to learn new skills, particularly the ability to deep dive into research and problem-solving when faced with new challenges or unfamiliar processes. Your curiosity and commitment to continuous learning will be key to your success in this role.
Key job responsibilities
Yard and Carrier Management
Support communication of yard movement through Yard Management System (YMS) and verbally with dock personnel
Perform daily functions to maintain yard accuracy and ensure trailer locations are current in real-time systems
Correspond with multiple shipping companies and their contacts to maintain inbound appointment compliance records
Track carrier arrival and departure times for carrier scorecard development
Cross-Functional Coordination
Facilitate the relationship between Inbound (IB) and Outbound (OB) RAD teams to ensure seamless trailer flow
Coordinate trailers to corresponding dock doors and cross docks using appropriate scheduling protocols
Communicate effectively with fellow employees and coordinate activities according to operational needs
Communicate effectively / professionally via email/ phone with Parcel, LTL, FTL transportation providers for daily volume projections and driver arrival ETA.
Shipment Execution and Tracking
Use multiple shipping company software platforms to schedule shipments and generate shipping labels
Track packages in transit and monitor shipment status from origin to destination
Troubleshoot shipping problems and errors to resolution, escalating complex issues when necessary
Compliance and Safety
Maintain comprehensive understanding of shipping requirements, rules, and obligations by carrier, destination, and package type
Ensure all safety measures and precautions are in place and actively used regarding dock operations and trailer movements
Verify compliance with carrier-specific appointment windows and documentation requirements
Additional Responsibilities
Perform additional duties as assigned to support overall transportation operations and departmental objectives
