Amazon's Employee Relations (ER) Strategy, Policy and GOEX team supports Amazon's global workforce. We are seeking a Principal, Employee Relations, Research Intelligence & Strategic Insights to join our team as a senior-level individual contributor reporting to the Labor Research, Strategy and Solutions Team Leader.
The successful candidate will have a demonstrated ability to: (i) assess data, workplaces, behaviors, external trends, and relationships to identify risks and gaps in the work environment; (ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; (iii) influence leaders to win alignment, support, and change; and (iv) work cross-functionally to design and execute effective large-scale proactive strategies.
This Principal will possess significant employee relations expertise, excellent judgment, and highly-developed analytical, research, and communication skills. The role emphasizes data-driven research and forward-looking trend analysis rather than reactive ER issues and/or investigations management.
Key job responsibilities
Research & Trend Intelligence
• Design and maintain ongoing workforce research and trend-monitoring frameworks that detect emerging labor market shifts, geopolitical signals, and employee sentiment patterns
• Conduct competitive benchmarking and labor market research to identify best practices and emerging risks
• Develop predictive risk models to anticipate ER challenges before they escalate
• Produce research outputs (reports, dashboards, insights) that inform strategic decision-making
Risk Detection and Mitigation
• Apply employee relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
• Synthesize workforce data, labor-market intelligence, and employee sentiment to surface emerging risks and opportunities
Data Analysis & Strategic Insights
• Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations
• Define and measure success of programs through clear KPIs and research-backed evaluation frameworks
• Build and maintain research repositories and knowledge bases that enable organizational learning
Cross-Functional Leadership & Partnership
• Partner with cross-functional teams including
Public Policy, PR, Legal, Operations, Investor Relations, and Communications to develop and implement comprehensive strategies that align with organizational priorities
• Lead research initiatives that inform policy decisions and public-facing communications
Program & Project Delivery at Scale
• Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline employee experience
• Translate research findings into scalable mechanisms and programs for entire networks
Communication & Executive Influence
• Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
• Present research findings and strategic recommendations to senior leadership with clarity and impact
• Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
Problem-Solving & Ambiguity Management
• Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
• Challenge current practices and industry status quo to generate creative mechanisms that bring about large-scale solutions
