We are looking for a Senior Technical Program Manager (TPM) to build internal tools for Amazon Ads' services organization. Come join Advertising Services to deliver the unified surfaces, proactive signals, and workflow integrations that enable our teams to manage advertising customer relationships and campaigns at scale — faster, smarter, and with greater visibility than ever before.
Our service teams own customer value realization for the world's largest advertisers across every media type within Amazon Ads. As we scale, we are investing in the internal tools and integrations that allow these teams to operate more effectively — putting the right information in front of the right person at the right time, connecting the communication channels our teams already use, and enabling proactive customer management. You will own a portfolio of initiatives across this space, partnering with engineering, Salesforce developer teams, and service team leaders to deliver.
Key job responsibilities
From problem definition through launch and adoption, you own the "what," the "when," and the "how well" for your portfolio. You will:
• Define product requirements by working backwards from service team needs and advertising customer outcomes
• Create, manage and communicate project plans for multiple programs
• Translate technical and business requirements into backlog stories
• Establish and manage towards meaningful goals and milestones
• Partner with engineering to deliver integrations, automation, and unified surfaces
• Lead goals and milestones with our developers and builders on implementation
• Own adoption metrics, feedback, and iterate post-launch
• Make trade-off decisions between speed and scope, managing expectations with senior stakeholders
• Facilitate team’s agile practice to ensure on time delivery
About the team
You’ll join a team of passionate Amazonians who take ownership of everything they do. This talented group of builders, business owners, and operators with diverse ideas and backgrounds place high value on both quality and the advertising customer experience. Our services org is central to many aspects of advertising, from operations to creative, so you’ll get expose to a mix of different teams, businesses and technologies.
