Amazon One Medical is seeking a Principal Account Manager to serve as the single-threaded strategic owner for one of our most critical and complex enterprise client relationships. This is a senior individual contributor role requiring complete dedication to a singular client partnership — you will own the full scope of the relationship, from long-term strategy to day-to-day execution, and serve as the client's most trusted internal advocate.
This role demands a seasoned professional who operates with independence, thrives in ambiguity, and drives measurable impact through deep client intimacy, cross-organizational influence, and strategic execution.
Key job responsibilities
• Serve as the strategic owner and single point of accountability for one high-value, enterprise client relationship
• Define and execute comprehensive long-term account strategy, including in areas where no prior strategy exists
• Build deep, trusted relationships across all levels of the client organization — from end users to C-suite executives
• Anticipate client needs through continuous immersion in their business, industry dynamics, and competitive landscape
• Lead complex, cross-functional initiatives that solve endemic problems unique to this client
• Exert broad strategic influence across Amazon teams — including product, engineering, legal, finance, and operations — to align them toward client success
• Lead business and senior leader reviews up to VP level; present strategies and recommendations to Amazon leadership
• Facilitate executive-level discussions and QBRs between client C-suite and Amazon leadership
• Manage escalations with sound judgment, maintaining trust while driving resolution
• Drive measurable impact on client business outcomes, satisfaction metrics, and revenue expansion
• Identify opportunities for growth, optimization, and value creation before competitors do
• Create scalable mechanisms and playbooks adaptable to other strategic accounts
• Mentor Account Managers on complex client relationship management and contribute to organizational knowledge
