As a Labor Engineering PM II for Workforce Engineering (WFE) within WWGS Operations Business Support, you will execute the core labor engineering process — conducting time studies, performing workflow observations, analyzing task-level data, and developing labor standards that drive accurate staffing models across store formats. You will work closely with store operations teams to observe, measure, and document work processes, translating field observations into data-driven labor standards. This role requires strong analytical rigor, attention to detail, and the ability to manage multiple concurrent studies while delivering accurate, defensible results that directly impact store-level labor planning.
Key job responsibilities
Time Studies & Workflow Observation:
- Conduct time and motion studies across store departments to establish and validate labor standards
- Perform on-site and remote workflow observations to document task sequences, durations, and frequency
- Apply appropriate allowance factors (fatigue, personal, delay) to develop fair and accurate standard times
- Ensure study methodologies are consistent, repeatable, and statistically sound
Labor Standards Development & Maintenance:
- Develop, document, and maintain labor standards for assigned store departments or process areas
- Analyze task-level data to identify variances between actual and standard performance
- Update standards based on process changes, new store formats, or operational shifts
- Validate standards through periodic re-observation and data analysis
Data Analysis & Reporting:
- Perform quantitative analysis on labor data to identify trends, outliers, and opportunities for standards improvement
- Build and maintain reporting tools to track standards accuracy and coverage across assigned areas
- Present findings and recommendations to team leadership with clear, data-backed rationale
Process Documentation & Standardization:
- Create and maintain detailed process documentation (SOPs, task breakdowns, flow diagrams) for observed workflows
- Ensure documentation is clear, auditable, and accessible to stakeholders
- Contribute to WFE's methodology standards to ensure consistency across the team
Cross-Functional Collaboration:
- Partner with store operations teams to schedule observations, gather context, and validate findings
- Coordinate with other Labor Engineers to ensure standards align across departments and formats
- Support senior team members on larger-scale projects requiring multi-department analysis
