At Amazon, we are working to be the most customer centric company on earth. Workforce Staffing (WFS) is Amazon's high volume hiring engine, responsible for attracting, hiring, and onboarding hundreds of thousands of associates annually across global operations. WFS partners with Operations, People Experience and Technology (PXT), Finance, and Technology teams to deliver a world class candidate and associate experience while continuously driving down cost per hire and improving quality of hire through process innovation, operational rigor, and data driven decision making.
The Process Engineering team within WFS Transformations converts hiring strategies and operational standards into executable engineering solutions that power recruiting workflows end to end, from candidate attraction through Day 1. By optimizing workflows, engineering scalable processes, leveraging artificial intelligence and automation to accelerate cycle times, and validating system interactions between tools, labor, and infrastructure, the team ensures WFS can expand hiring capacity while maintaining compliance, operational efficiency, and service reliability across all global regions.
Key job responsibilities
As a Process Engineer on the WFS Transformations team, you will drive variation reduction, cost optimization, AI/automation innovation, and compliance across global recruiting operations. You will engineer processes in both Fulfillment Center manufacturing environments (onboarding stations, badge processing, hiring event layouts) and corporate environments (requisition management, pipeline workflows, vendor coordination, compliance reporting).
Key responsibilities include:
Evaluating metrics across WFS programs and regions to identify improvement opportunities and prioritize against benchmark performance gaps
Analyzing end-to-end recruiting workflows (attraction through Day 1) to optimize processes and reduce cost per hire
Driving AI, machine learning, and automation solutions that eliminate manual effort and enable scaling without proportional headcount growth
Applying Lean, Six Sigma, value stream mapping, and capacity analysis to drive operational excellence
Conducting tact time studies, process mapping, and resource modeling to identify constraints
Developing SOPs and engineering standards to maintain process control
Training and partnering with operational leaders to drive standardization globally
Integrating quality engineering (FMEA, control plans, COPQ) into workflow design and conducting process/quality audits
Supporting program expansions, technology implementations, and QMS maturation
Collaborating cross-functionally with Engineering, Tech, Learning, and Launch teams
Travel up to 50% to FCs and WFS locations globally.
A day in the life
We are looking for a Process Engineer who can collaborate across multiple functional and operational teams globally to establish and improve WFS engineering processes. This role spans both the manufacturing floor and corporate office, requiring an engineer equally comfortable conducting a tact time study at an FC hiring event as they are mapping a corporate requisition approval workflow or building an automation to eliminate a manual reporting process. You will design scalable workflows, diagnose process constraints across hiring programs, identify opportunities to apply AI and automation, prescribe engineering solutions, and guide improvement efforts from concept through execution. You will work across regions partnering with recruiting operations, technology teams, program managers, and vendor partners to drive measurable improvements in how Amazon hires at scale.
