As a Transportation Operations Manager, you will serve as the connective tissue between operations execution and performance measurement across both logistics and warehousing services. You will own the full metrics lifecycle — from establishing goals and targets, to tracking performance, to reporting actuals vs. targets for stakeholders across the network. You will simultaneously drive day-to-day operations execution while identifying and implementing structural efficiency improvements that reduce cost, improve throughput, and elevate service levels.
MAIN RESPONSIBILITIES:
Metrics Framework & Goal Setting
Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance
Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals
Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility
Reporting & Actuals vs. Targets Tracking
Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention
Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership
Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders
Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions
Operations Execution
Lead day-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments
Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers
Operational Efficiency & Continuous Improvement
Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes
Build and maintain a continuous improvement pipeline — tracking initiative status, projected savings, and realized impact against plan
Develop supplier and carrier performance measurement frameworks that drive accountability and continuous improvement
Partner with category, procurement, and systems teams to align operational efficiency initiatives with broader network strategy and cost reduction goals
Stakeholder Alignment & Cross-functional Partnership
Align with building leadership, regional operations, Finance, and centralized procurement to ensure metrics and efficiency programs reflect both site-level realities and network-wide priorities
Develop relationships across the operations network to ensure best practices in reporting, tracking, and performance management are shared and implemented consistently
A day in the life
The day kicks off reviewing overnight carrier performance dashboards — two lanes missed on-time targets, triggering a root cause deep dive before 8am. By mid-morning, you're in a standup with LSP partners, working through a warehouse throughput bottleneck flagged in yesterday's actuals-vs-targets report. Lunch is spent refining an automated reporting pipeline ahead of next week's MBR. The afternoon brings a cross-functional call with systems and regional ops to align on Q3 efficiency targets. Before signing off, you're updating the continuous improvement tracker — one initiative just hit its projected performance milestone.
