Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to
deliver on being the earth’s most customer centric Pharmacy. To get there, we need
exceptionally talented, bright, and driven people to deliver this unique service with the highest
quality. If you are passionate about the future of healthcare, this is your chance to make history
by joining the Clinical Customer Care team.
The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City.
Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and
are the main source of clinical knowledge for our customers and for the Customer Care team.
Must have an active Registered Pharmacist license with the AZ, NH, or MA Board of Pharmacy. Must reside in the state of Arizona, New Hampshire, or Massachusetts and must be able to commute to the office if necessary.
#everydaybetter
Key job responsibilities
• Speaking with customers over the phone and via email about issues that are clinical in
nature, including but not limited to drug interactions, adverse drug reactions, new
medication counseling, and drug omission counseling
• Outreaching to customers in response to voicemails left overnight for clinical issues
• Supporting Customer Care and Clinical Customer Care phone agents with clinical
questions that need to be answered.
• Researching and completing customer requests via Zendesk tickets. These tickets can
include but are not limited to approving packet sets, adjusting customers shipping
facility, responding to customer emails, and responding to customer callback requests
• Investigating, reporting, and speaking with customers about potential Quality Related
Events and PHI breaches
• Researching and recommending OTC products for customers
• Speaking with customers and addressing clinical complaints
• Completing miscellaneous tasks as needed. These tasks can include but are not limited
to prescription transfers, speaking with medical offices, verifying prescriptions, and
completing various billing related tasks
• Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies
and procedures as well as products and services
• Maintain confidentiality of all customer information
• Collaboration with teammates and other overnight teams
• Customer centric and commitment to quality
• Participation in personal growth and development
About the team
