Alexa is a strategic investment for Amazon, and we're building AI-powered shopping experiences that help millions of customers save time and money every day. The Alexa Shopping team is reimagining how customers discover products, manage their shopping lists, buy everyday essentials, groceries, and make confident purchase decisions through the power of voice, touch, and Generative AI.
We're seeking an experienced Software Development Manager to lead and grow the team behind the AI-driven routing intelligence at the heart of Alexa Shopping. This team builds the technology that determines how every customer request is orchestrated across a fast-growing ecosystem of agentic shopping endpoints, from cart and orders to payments, subscriptions, and deals. You'll tackle one of the hardest scaling problems in conversational AI: routing millions of daily requests to the right endpoint with sub-second precision as the number of CXs, endpoints, and Alexa geographies grow every year. You'll drive the design and operation of LLM-based routing models, dynamic prompt systems, and evaluation infrastructure that every Alexa Shopping feature depends on. In this role you'll build and lead a high-performing team, set the quality and velocity bar for how routing changes ship, and directly shape how Alexa+ delivers agentic shopping experiences to customers worldwide.
