Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at one of our first robotics sortable buildings in North Carolina located in beautiful Charlotte, NC, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.
What You'll Do
• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.
Additional Job Elements to this hands-on Leadership Role:
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Fun Facts about this location:
• Consistently in the top 10 in the world for units shipped in any given day.
• Has 4 Amazon Robotics (AR) storage floors, with a total of around 80,000 pods and 20,000 drives split amongst the 4 floors!
• Warehouse footprint is 855,000 sq ft.
• Tons of outdoor activities – raft, kayak, mountain bike, etc.
• Over 300 days of sunshine each year!
