We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience.
This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions.
Key job responsibilities
- Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time
- Power intelligent routing decisions across hundreds of millions of annual customer contacts
- Directly improve both customer experience and associate satisfaction through model-driven decisions
- Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation
- Deploy science into production systems serving real-time decisions
