As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support, delivers customer
success throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to
maximize and accelerate customer outcomes.
We are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product. This person will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm. They will also bring a sharp eye for automation and AI, constantly identifying which manual processes can be stripped down, automated,
or eliminated entirely. The right candidate thrives in ambiguity, moves fast, and knows when to jump in versus when to build a system that handles it.
Key job responsibilities
This role requires someone who can balance tactical delivery with a forward-looking mindset on AI-driven efficiency. You'll reduce operational drag while
maintaining the quality and reliability of WFM product delivery.
- Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
- Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time,
- Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)
- Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked
- Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate
- Build and maintain operational runbooks, process documentation, and automation playbooks
- Track and report on delivery metrics, surfacing risks and blockers early to leadership
- Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
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