AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support delivers customer success throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes. We are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product. This person will run the execution engine: sprint management stakeholder coordination delivery tracking and operational rhythm. They will also bring a sharp eye for automation and AI constantly identifying which manual processes can be stripped down automated or eliminated entirely. The right candidate thrives in ambiguity moves fast and knows when to jump in versus when to build a system that handles it.
Key job responsibilities
• : This role requires someone who can balance tactical delivery with a forward-looking mindset on AI-driven efficiency. You'll reduce operational drag while maintaining the quality and reliability of WFM product delivery.
• Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
• Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time.
• Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)
• Coordinate across engineering data and business teams to keep WFM product delivery on track and unblocked
• Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up defer or automate
• Build and maintain operational runbooks process documentation and automation playbooks
• Track and report on delivery metrics surfacing risks and blockers early to leadership
• Drive continuous improvement by measuring what's working cutting what isn't and proposing AI-augmented workflows where manual effort is high
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
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