Amazon is looking for a Data Center Operations Technician IV to join our growing team. You will perform hands-on work across the full lifecycle of data center IT infrastructure — installing, maintaining, troubleshooting, and decommissioning the servers, racks, and cabling that our customers depend on every day. Your technical judgment and ability to execute procedures safely and accurately will directly impact customer capacity and service reliability.
As a DCO Tech 4, you will work with minimal supervision across multiple data center domains, drive process improvements that scale across sites, and serve as an escalation point for junior team members. If you are a self-starter who thrives in a fast-paced, physical environment and wants to grow your technical leadership skills, we want to hear from you.
Key job responsibilities
- Perform procedures on data center IT infrastructure including rack installation and decommission, server deployment, component replacement, repair work, media destruction, audits, and inventory management.
- Troubleshoot and resolve hardware and systems issues by gathering data, conducting root cause analysis, documenting findings, and implementing or escalating solutions.
- Review and analyze workflows for optimization opportunities, identify errors, and create or update local and regional procedures to improve team throughput.
- Coordinate with operations engineers, network technicians, and capacity planning teams to execute projects and remove blockers across sites.
- Mentor and coach junior technicians, provide technical feedback, and act as a first point of escalation during emergent events.
A day in the life
You will start your shift by reviewing tickets in the workflow management system and prioritizing tasks for the day. From there you might rack and cable new server hardware, replace a failed component, or work alongside a network technician to troubleshoot a connectivity issue. Between hands-on tasks you will update documentation, flag process gaps to your manager, and check in with a newer teammate who is learning a repair procedure. When an emergent event comes in, you will respond promptly, follow established runbooks, and escalate to senior technicians or support teams when needed.
About the team
Our Data Center Operations team is responsible for the physical IT infrastructure that powers Amazon's services. We handle equipment installation, maintenance, decommission, and inventory management across multiple sites, and we continuously improve the procedures that keep our operations running safely and efficiently. We work closely with operations engineers, network teams, and capacity planners to deliver customer capacity on schedule. We are building an inclusive team where technicians at every level learn from one another and have a clear path to advance their careers.
