Are you passionate about protecting customers and building trust at scale? Do you thrive at the intersection of fraud and abuse investigation, engineering collaboration, and strategic problem-solving?
As a Risk Analyst within the Leo Fraud and Abuse team, you will serve as a critical bridge between operations, engineering, and business stakeholders. You will be accountable for investigating complex fraud and abuse cases, surfacing and validating product capabilities, and proactively defining new fraud and abuse scenarios to stay ahead of emerging threats. This is not a traditional back-office operations role. You will be expected to think like an investigator and communicate like a strategist, driving measurable impact across the fraud and abuse prevention ecosystem.
Key job responsibilities
- Investigate and adjudicate complex fraud and abuse cases across Account, Identity, Payment Fraud, and Abuse vectors using associated investigation tooling.
- Apply sound judgment and navigate high-risk decisions where outcomes directly impact customer trust, financial exposure, and enforcement integrity.
- Adhere closely to established Standard Operating Procedures (SOPs) while constantly questioning assumptions, suggesting improvements, and following up on implementation of those enhancements.
- Collaborate with the Fraud and Abuse product team to deep-dive on escalations and complex edge cases requiring nuanced investigation.
- Provide ongoing feedback to product and engineering stakeholders on tooling gaps, workflow friction points, and opportunities for automation or process simplification.
- Proactively ideate, design, and document new fraud and abuse scenarios based on investigation insights, industry trends, and adversarial thinking to strengthen detection models and enforcement rules.
- Identify gaps in current detection systems, investigation strategies, and enforcement workflows, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.
- Drive innovation in fraud detection and investigation methodologies - challenging the status quo and bringing fresh, creative approaches to problem-solving.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
