Amazon Advertising is looking for a Senior Technical Program Manager to drive delivery of Ads Agent internal, the AI agent that helps Amazon Ads support, sales, and operations teams resolve advertiser issues faster and with higher quality. You will own the program that takes the agent from pilot to scale. That means coordinating the many science, engineering, and partner teams that build its skills, tools, and evaluations, and making sure each release measurably improves resolution quality and adoption. Your program will directly affect S-Team goals for customer experience and support efficiency.
Key job responsibilities
-Own end to end program delivery for Ads Agent internal, from planning through launch and ramp. This includes phased rollouts across support teams and moving from closed to open beta.
-Drive cross-team execution across FAIM and the partner teams that build individual skills, tools, and data integrations. Manage dependencies, surface risks early, and escalate with clear options and trade-offs.
-Run the operating rhythm for the program: weekly status, goal tracking, and VP-level touchbases. Report on adoption, resolution quality, and efficiency metrics against committed targets.
-Define and enforce launch readiness. Set the bar for evaluation coverage, quality gates, and go/no-go criteria, and work with science and product to close gaps before each release.
-Build the mechanisms that make the agent measurably better over time alongside Ads Nova model team in FAIM. This includes the eval cadence, advertiser-issue and support-case feedback loops, and the process for turning failure analysis into prioritized fixes.
-Partner with product to turn roadmap priorities into executable plans with clear milestones, owners, and resourcing. Keep the roadmap, architecture decisions, and delivery dates aligned.
-Work with support operations, legal, and policy stakeholders on rollout, change management, and training, so frontline teams adopt the agent and trust it.
-Contribute to technical discussions on architecture, tooling, and platform decisions, and help the team make decisions faster with less rework.
-Write clearly for senior audiences, including program updates, risk reviews, and narrative documents such as OP1 inputs and PRFAQs.
