The Content and Regulatory Analyst (CRA) is a specialist role in AWS Trust and Safety covering content abuse and the regulatory obligations attached to it, across AWS infrastructure and AWS AI services. The role covers CSEA, image-based sexual abuse, terrorist and violent extremist content, AI-generated harmful content, and other content abuse types. You will make per-case content determinations — with defensible reasoning and chain of custody — for abuse on the AWS platform including AWS AI/ML services (e.g., Bedrock, SageMaker AI, and the growing set of GenAI-backed services), and you will handle the escalations and mandatory reporting obligations that come with them. While the role centers on complex content abuse across the AWS platform, including AI services, you will also act as a subject matter expert (SME) on policy and regulatory guidance across complex content abuse types spanning multiple AWS services, providing SME advice and escalation support to T&S and cross-functional partners.
You will collaborate across T&S and with cross-functional stakeholders (T&S Policy, Legal, Product and Engineering Teams), to drive the programs and processes that handle content abuse on AWS. The role is both operational and strategic. Operationally, you will liaise with AWS Product and Engineering and external partners to action abuse reports, respond to regulatory inquiries, craft customer-facing messaging, and resolve escalations. Strategically, you will support anti-abuse preparedness and response planning, including readiness for new regulation: defining project goals, building project plans, managing timelines across multiple stakeholders, and ensuring projects are delivered on time and meet their success metrics.
A defining feature of this role is its relationship to automation. You will not only review content — You will work with Policy, Product and Engineering to improve how content abuse is detected and prioritized, using case outcomes to improve accuracy over time. You will also create procedures and support initiatives — including content and training — that educate AWS customers on the responsible use of the AWS platform and services in a manner that prevents abuse or enables swift response. As one of the more technically proficient members of the team, you will also act in a mentor capacity whenever possible, helping ensure the continued growth and success of the AWS Trust & Safety team.
Key job responsibilities
- Review complex and AI abuse cases and make per-case determinations with defensible reasoning and chain of custody, handle customer escalations, coordinate across T&S and cross-functional teams (Legal, Product and Engineering), and produce written summaries or verbal briefings for senior leadership.
- Manage mandatory reporting of child sexual abuse material and other statutory reporting obligations, meeting required timeframes.
- Run operational responses to content regulation across multiple jurisdictions, including takedown requests, regulatory inquiries, and transparency reporting, working with Legal and T&S Policy.
- Identify bottlenecks and improve and evolve abuse-handling processes for T&S Operations — including creating and updating procedures and customer communications
- Partner with engineering teams to improve how content abuse is detected and prioritized, and recommend where automation can be extended, supported by documented case outcomes.
- Work with T&S, AWS Product and Engineering, and cross-functional partners to assess the risk that new services, products, or features may be abused — outlining risks and identifying short- and long-term mitigations.
- Track emerging content and AI regulation, AI safety trends and industry practice; identify emerging risks, assess their operational impact on AWS, and work across T&S and AWS to develop mitigation plans.
- Analyze case trends and emerging abuse patterns against upcoming and proposed legislation; translate findings into written memos and recommendations for Policy and Legal stakeholders to inform forward-looking policy and regulatory readiness.
- Analyze case data to find trends that signal opportunities for process improvement, automation, or emerging risks T&S needs to plan for.
- Define project goals and objectives with cross-functional teams; create detailed project plans (timelines, milestones, resource allocation); and manage timelines to ensure on-time delivery.
- Mentor and support the development of T&S team members, sharing expertise and acting in a mentor capacity to strengthen the team's ability to mitigate large-scale and complex abuse events.
About the team
You'll be joining the AWS Trust & Safety (T&S) Team, a global unit dedicated to protecting AWS services from abuse while maintaining customer trust. The team acts as the first line of defense for AWS, analyzing trends and reporting findings to service teams. Your role will involve working closely with various stakeholders — including Policy, Legal, and AWS Account teams — to develop scalable and sustainable solutions that protect against and mitigate abuse. The T&S team is crucial to ensuring that Amazon Web Services remains the most customer-centric company on Earth.
Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
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Content Advisory This role involves exposure to disturbing content. This position requires the visual assessment of highly sensitive material, including child sexual abuse material. Support and well-being resources are provided for individuals in this role.
