Are you passionate about protecting customers and building trust at scale? Do you thrive at the intersection of fraud and abuse investigation, engineering collaboration, and strategic problem-solving?
As a Manager of Risk Analysis within the Leo Fraud and Abuse team, you lead a team of risk analysts that will serve as a critical bridge between operations, engineering, and business stakeholders. You will be accountable for holding a high bar on making fraud and abuse decisions, driving automation, scale the team for growth and proactively identifying new fraud & abuse trends that require mitigation. This is not a traditional back-office operations role. You will be expected to think like an investigator and communicate like a strategist, driving measurable impact across the fraud and abuse prevention ecosystem.
Key job responsibilities
- Audit and ensure that the adjudication of complex fraud and abuse cases across Account, Identity, Payment Fraud, and Abuse vectors follow the SOPs and maintains a high bar.
- Apply sound judgment and navigate high-risk decisions where outcomes directly impact customer trust, financial exposure, and enforcement integrity.
- Constantly question assumptions, identify improvement opportunities, and follow up on implementation of those enhancements.
- Collaborate with the Fraud and Abuse product team to deep-dive on escalations and complex edge cases requiring nuanced investigation.
- Provide ongoing feedback to product and engineering stakeholders on tooling gaps, workflow friction points, and opportunities for automation or process simplification.
- Proactively ideate, design, and document new fraud and abuse scenarios based on investigation insights, industry trends, and adversarial thinking to strengthen detection models and enforcement rules.
- Identify gaps in current detection systems, investigation strategies, and enforcement workflows, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.
- Drive innovation in fraud detection and investigation methodologies - challenging the status quo and bringing fresh, creative approaches to problem-solving.
- Hire and develop a team of Risk Analysts
*** Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
