Details
Skills
Access Controls, Active Directory, Asset Tracking, AV Hardware, Build and Release
Management, Build Automation, Build Tools, Business Needs, Capacity Planning, CCNA,
Change Management, Cloud Computing, Computer Networks, Computer Systems, Configuration Management, Continuous Integration, Customer Relationship Management (
CRM), Customer Satisfaction, Customer Service, Customer Support, Cybersecurity, Data
Analysis, Databases, Data Centers, Email, Endpoint Management, Endpoint Security,
Equipment, Escalations Management (Escalate), Firewall, Group Policy, Helpdesk Support, High
Availability Clusters, Identity And Access Management (IAM), Information Security, IP schema
awareness, ITSM Administration, IT Support, Jamf, L2/L3 protocols, Laptop hardware, LDAP
Administration, Leadership, Licensing, Linux, Load Balancing, Management, MariaDB, Microsoft
Azure, Microsoft Office 365 Admin, Microsoft Teams, Multifactor Authentications, MySQL,
Network Analysis, Network Security, Network Support, Preventive Maintenance, Project
Management, Resourcing, Risk Mitigation, Routers, Routing & Switching, Security Engineering,
Server Administration, Service Desk, SSL certificates, Strategic Planning, Subnetting, System
Administration, System Deployment, System Testing, Team Management, Technical Support,
Testing, Ticketing, Tooling, User Account Management, User Satisfaction, Video Calls, Video
Conferencing Equipment, VLAN, VMWare Servers, Windows, Workstations, Wrike, Writing
Knowledge Base Articles (KB Articles), Zoom
About
With 7+ years of experience, I have managed service desks, improved customer satisfaction
by increasing store ratings, managed 16 hospital networks during COVID-19, reduced network
vulnerabilities by 30% and achieved 99% system uptime in a 2.5-year tenure
Profile Photo
