Details
Skills
Customer Support | Technical Troubleshooting | Assistive Technology | CRM Systems | Salesforce | Live Chat Support | Phone Support | Email Support | Customer Retention | Product Onboarding | Medical Device Support | Communication Skills | Conflict Resolution | Customer Satisfaction | Remote Work | Documentation | Training Development | Order Management | Team
Collaboration | Problem Solving | Customer Experience | SaaS Platforms | Shopify Plus | Google Workspace | ERP Systems
About
Customer Support Specialist and Customer Experience Professional with 15+ years of experience in remote customer service, technical troubleshooting, onboarding support, training development, communications, and relationship management.
Experienced in supporting customers through phone, email, live chat, and virtual platforms in fast-paced environments. Strong background in CRM systems, order management, conflict resolution, onboarding, and assistive technology support.
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