Details
Skills
Highlights of my experience include:
• Over 20 years in technical support and customer service across telecommunications, procurement, and retail industries.
• Leading training initiatives, managing major client accounts, and serving as an escalation point for complex issues.
• Performing application system testing, including certification processes with external service providers.
• Troubleshooting and maintaining telecommunications systems such as T1-PRI, PBX, and Voicemail platforms.
About
Throughout my career, I have honed my ability to adapt quickly, resolve conflicts effectively, and communicate with clarity and empathy. From providing technical troubleshooting for telecommunications systems to leading a team through software transitions, I have consistently demonstrated a commitment to excellence and collaboration.
I welcome the opportunity to discuss how my skills and experiences can contribute to your company’s success. Thank you for considering my application, and I look forward to the possibility of speaking with you.
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