Details
Skills
Product Management Internal Audit Technical Support Public/Media/Press/Analyst Relations
Product Strategy Remote Team Management Process Improvement Cross-Functional
Software as a Service (SaaS) Customer Relationship Management (CRM) Agile Programming Methodologies
ZenDesk Atlassian JIRA Slack Adobe Photoshop Customer Relationship Management (CRM) Systems Social Media Business Operations Revenue Growth Standard Operating Procedures (SOP) Product/Service Launch Quality Assurance Team Lead/Manager Quality Management Rentals
Analysis Skills Productivity Management IT Service Management (ITSM) USPS (United States Post Office) Help Desk Service Level Agreement (SLA) Technical Operations Operations Management
Payroll Management Training/Teaching Management Strategy Product Development Problem Solving Skills
About
I bring a strong understanding of business operations from both operational and customer-facing perspectives, with a proven ability to drive growth, improve efficiency, and enhance customer experience.
Most recently, I served as a Director of Business Operations, where I led cross-functional teams, optimized internal processes, and partnered closely with sales, marketing, and external stakeholders to support scalable growth. In this role, I focused on building efficient systems, improving collaboration across departments, and aligning operational strategy with business objectives in a fast-paced, technology-driven environment.
Throughout my career, I have worked across sales, operations, and leadership roles, giving me a holistic view of how organizations function from end to end. I am skilled at designing processes that support revenue growth, strengthening team performance, and maintaining compliance while keeping the customer experience at the forefront. I am adaptable, data-driven, and solutions-oriented, with a track record of leading through change and delivering results.
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