Details
Skills
Systems Administration
SaaS Platform Administration
Learning Management Systems (LMS)
Moodle
Thinkific
Absorb LMS
HubSpot
HubSpot Service Hub
HubSpot Knowledge Base
Freshservice
Freshdesk
Salesforce
ServiceNow
NetSuite
AWS
AWS Lightsail
Articulate 360
Articulate Storyline
Vyond
Inline Manual
LiveChat
ON24
Momentive
Digital Asset Management
DAMinion
SharePoint
Technical Support
Application Support
Customer Support
User Support
Troubleshooting
Root Cause Analysis
Problem Solving
Incident Management
Ticket Management
Escalation Management
System Implementation
Software Migration
Platform Configuration
System Integration
API Integration
User Account Management
Permissions and Role Management
SSO Administration
Workflow Automation
Process Improvement
Process Documentation
Standard Operating Procedures
Knowledge Management
Knowledge Base Administration
Technical Writing
Documentation Development
User Guides
Training Documentation
End-User Training
Staff Training
Learning Content Development
Instructional Design
Course Administration
Course Development
Learner Enrollment Management
LMS Reporting
Data Analysis
Reporting and Analytics
Excel
CSV Data Management
Data Import and Export
Data Mapping
Data Cleanup
System Testing
Quality Assurance
User Acceptance Testing
Software Evaluation
Requirements Gathering
Business Process Analysis
Workflow Design
Project Coordination
Project Implementation
Cross-Functional Collaboration
Stakeholder Communication
Vendor Management
Change Management
Technology Adoption
Accessibility
Accessible Learning Design
Customer Experience
User Experience
Support Operations
Support Process Design
Help Desk Operations
Knowledge Transfer
Team Collaboration
Mentoring
Leadership
Coaching
Relationship Building
Conflict Resolution
Adaptability
Critical Thinking
Analytical Thinking
Initiative
Ownership
Continuous Improvement
Resourcefulness
Persistence
Attention to Detail
Organization
Time Management
Written Communication
Plain-Language Communication
Translating Technical Concepts for Nontechnical Users
About
I bring more than nine years of experience working with technology, support, systems, training, and process improvement. Throughout my career, I’ve taken on a wide range of responsibilities, from helping people solve technical problems to improving the tools and processes teams rely on every day.
I’m naturally curious, hands-on, and persistent when it comes to figuring things out. I enjoy making complicated things easier to understand and helping others become more confident and successful in their work.
Being hard of hearing has also shaped the way I communicate, collaborate, and think about accessibility. It has encouraged me to find effective ways to adapt, listen, and connect with people while continuing to grow professionally and take on new challenges.
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