Sheri Martinez

Customer Service Manager | 30+ Years of Experience in Client Relations & Team Leadership

Diamond Springs, California, United States

Details

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Skills

Core Skills

Customer & Client Service – 30+ years

Team Leadership & Staff Development – 10+ years

Operations & Administrative Management – 10+ years

Scheduling & Workforce Coordination – 10+ years

Process Improvement & Efficiency – 8+ years

Retail & Point-of-Sale Systems – 10+ years

Vendor & Inventory Management – 7+ years

Conflict Resolution & Problem Solving – 15+ years

Training & Coaching – 10+ years

Communication & Relationship Building – 30+ years

About

Professional Summary
Dedicated Customer Service Manager with 30+ years of customer-focused experience, including over 10 years in management and leadership roles. Skilled in operations oversight, staff development, scheduling, and process improvement. Proven track record of driving team performance, resolving complex issues, and delivering exceptional service across retail, administration, and client support. Recognized for hands-on leadership, problem-solving, and a commitment to efficiency and customer satisfaction.