Details
Skills
• Customer Service
• Time Management
• Problem Solving
• Microsoft Word and Excel
• Windows and Mac OS
About
Customer Service, Direct Interactions-Remote, November 2024-January 2025
• Assisted service members to enroll in healthcare flexible spending accounts
• Answered service members’ questions and helped them access their accounts
Customer Service, InfoCision Contact Center-Remote, October 2023-March 2024
• Answered calls and provided customer service for several accounts
• Assisted customers with membership forms for Experian and NRA
• Obtained order information, updated client accounts, and processed refunds
• Conducted fundraising and donor support calls and processed donations
Customer Service, Arise Communications-Remote, March 2022-August 2023
• Assisted customers with Carnival cruise reservations
• Assisted with booking cruise excursions and special requests
• Addressed customer questions and resolved concerns
• Obtained credit card information and processed payments
Researcher, Toonari Corporation, St. Petersburg, FL, August 2013-March 2018
• Internet research for background checks on individuals
• Collected and input data information on Excel sheets
Office Assistant, Lortay Inc., St. Petersburg, FL, February 2005-February 2018
• Answered phone calls and provided availability and rent information
• Checked rents due and collected overdue rent payments
• Assisted residents with maintenance calls
Profile Photo
