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Tra'veon Beaity

Driven Entry-Level IT Support Specialist | Skilled in Hardware & Software Troubleshooting| Committed to Excellent Customer Service | Seeking Help Desk & Technical Support Roles
Charlotte, North Carolina, United States
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Details

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Skills

Operating Systems: Windows
Tools: Microsoft Office Suite, Ticketing Systems (in training)
Support: Help Desk, Remote Support (in training)
Networking: Basic Concepts, VPN
Other: Basic Command Line, Device Setup, System Maintenance
Soft Skills: Problem Solving, Communication Skills, Time Management, Adaptability, Collaborator, Customer-focused Service, Strong Work Ethic

About

Results-driven IT trainee with 2 years of experience in technical support and customer service within high-volume environments. Proficient in hardware setup, network configuration, and troubleshooting, with hands-on experience in Active Directory and IT documentation. Demonstrated ability to collaborate effectively and resolve issues, ensuring customer satisfaction and operational efficiency, and committed to leveraging technical skills and knowledge to contribute to IT success in a dynamic organization.