Treonna Brooks

Details

Skills

Medicare Compliance: Familiar with CMS regulations and the importance of strictly following approved scripts.
Active Listening: Taking the necessary time to identify client needs and ensure a warm, accurate transfer to agents.
Remote Communication: Proficient in using secure virtual phone systems and telecommunication software.
Process-Oriented: Strong ability to follow step-by-step procedures to minimize errors in high-stakes healthcare environments.
Data Integrity: Committed to entering accurate client information into CRM systems without rushing.

About

Reliable and detail-oriented professional with experience in remote Medicare advocacy. Dedicated to maintaining high levels of accuracy and compliance by following complex scripts and protocols. I take a deliberate and focused approach to every task, ensuring that client needs are fully understood before transferring to a licensed agent. Seeking a role that values thoroughness and quality in a remote environment.